Business Master Class FAQ

Do I need to download Zoom to join?
In order to properly join the exercises and breakout rooms throughout, you will need to download Zoom on your device at https://zoom.us/download.

Once you’ve downloaded Zoom on your device, all you need to do to join the event each day is click on the [BUTTON NAME] button at the top of your Event Dashboard when doors open each day.

Your Zoom Room will automatically open through the app and you will be all set!

What device should I use?
You can join using a mobile device BUT we highly recommend a large screen - laptop or TV even ideally, a tablet could work as well. If you want to join through your TV, use AirPlay (Apple) or Chromecast (Google) to display the video on a connected TV but you will still need to operate through your device with Zoom.

Zoom Backgrounds (if applicable)
There will be Zoom Backgrounds available on the Dashboard for clients to download and use throughout the event.

Is it required for clients to be on video?
Our Host and the other attendees will be able to see you (which enhances your experience and theirs). It is not required but highly recommended for engagement with the Host and other participants when we go into shares and exercises.

How can I change my name?
Contact Help Desk

I forgot my password
There is an option to change your password or reset on the dashboard landing page.

I have multiple devices, can I use more than 1?
You can sign into the dashboard on more than one device, however, you can only join the main stage Zoom room on one device at a time.

The latest version of Zoom
https://support.zoom.us/hc/en-us/articles/201362233-Where-Do-I-Download-The-Latest-VersionZoom audio issues https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio

Lenovo laptop and were not able to activate your camera
https://appuals.com/lenovo-camera-not-working-shows-a-line-through-it/

Zoom Video Issues
https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working

Uninstall Zoom
https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

If using an iPhone during the event
Make sure you go to your phone's web browser settings and ALLOW pop-ups. Make sure you have the Zoom App downloaded on your phone.

Breakouts
As part of the event, there will be breakout exercises and team activities. Our team will automatically place you into a separate breakout Zoom room for these exercises and activities. If you have joined using a Chromebook or Chrome OS you will be unable to join breakout rooms and miss this integral part of the event. We highly encourage you not to use a Chromebook or Chrome OS for this event if possible. 

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